Telephone Service
Main | |||
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ATTENTION TO CITIZENS LINE IN BOGOTÁ | (571) 343 1011 | Line to file requests, complaints, claims, suggestions, compliments, complaints, and requests for information on themes of our competition. Working Hours: Mondays to Fridays, from 8:00 a.m. to 4:00 p.m. | |
TOLL-FREE NATIONAL LINE |
01 8000 911745 | Line to file requests, complaints, claims, suggestions, compliments, complaints, and requests for information on themes of our competition. Working Hours: Mondays to Fridays, from 8:00 a.m. to 4:00 p.m. | |
MAIN OFFICE PBX | (571) 343 1111 | Communicates with all areas of the institution | |
FAX | (571) 286 1686 | Operates as a Mail Reception Window. Operates 24 hours a day, 7 days a week. However, if delivered outside of the 8:30 a.m. to 4:00 p.m. schedule, it will be filed at 8:30 a.m. on the next business day. | |
CENTRAL CASH FACILITY PBX | (571) 220 3700 | Communicates with all areas of the institution located at the CASH CENTER FACILITY |
Attention to Citizens lines | ||
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ECONOMIC INDICATORS AUDIO-RESPONSE |
(571) 343 0999 |
Important News for IVR Users: The Audio-Response System for Economic Indicators has changed its menu. |
CENTRAL SECURITIES DEPOSITORY (DCV) AND ELECTRONIC TRADING SYSTEM (SEN) AUDIO-RESPONSE | (571) 343 0444 | |
FOREIGN EXCHANGE SUPPORT SECTION AUDIO-RESPONSE | (571) 343 0799 | Foreign Exchange Guidance Working Hours: Mondays to Fridays, from 8:15 a.m. to 4:15 p.m. Inquiries related to: international investment, clearing accounts, external indebtedness, imports, exports, logon to the SEC and computing topics related to foreign exchange forms or with management of the SEC. |
AUDIO-RESPONSE FOR BANKING SERVICES IN FOREIGN CURRENCY | (571) 343 1070 | |
AUDIO-RESPONSE FOR THE RESERVE FUND FOR THE STABILIZATION OF THE MORTGAGE PORTFOLIO (FRECH) |
(571) 343 1525 | Counseling services related to the transmission of files with information on FRECH coverage by credit institutions to the FRECH. Orientation available on working days between 8:00 a.m. to 5:00 p.m. |
AUDIO-RESPONSE FOR ACCOUNTS PAYABLE AND PAYMENTS TO SUPPLIERS | (571) 343 0998 | |
CUSTOMER ATTENTION CENTER OF THE GENERAL HUMAN RESOURCE MANAGEMENT OFFICE | (571) 343 1595 | Working hours: Mondays to Fridays from 8:30 a.m. to 4:30 p.m. (uninterrupted). See the information tree available here: |
INFORMATICS SUPPORT CENTER | (571) 343 1000 | Services related to tech support of Banco de la República´s services. Working hours: Mondays to Fridays from 6:00 a.m. to 9:00 p.m. |
ELECTRONIC CLEARING SYSTEM (CEDEC) | (571) 343 2353 | |
NATIONAL INTERBANK ELECTRONIC CLEARINGHOUSE (ACH-CENIT) |
(571) 343 0577 | |
PORTFOLIO MANAGEMENT DEPARTMENT - INSTITUTIONAL CREDIT FROM BANCO DE LA REPÚBLICA |
(571) 343 2200 | Services related to exclusive housing loans to employees and pensioners of Banco de la República Working Hours: Mondays to Fridays, from 9:00 a.m. to 4:30 p.m. |
FIMBRA | (571) 343 2223 Y 343 2185 | |
DEPOSIT ACCOUNTS SYSTEM (CUD) | (571) 343 0353 |