Telephone Service

 

Main
ATTENTION TO CITIZENS LINE IN BOGOTÁ (571) 343 1011  Line to file requests, complaints, claims, suggestions, compliments, complaints, and requests for information on themes of our competition. Working Hours: Mondays to Fridays, from 8:00 a.m. to 4:00 p.m.
TOLL-FREE NATIONAL LINE

01 8000 911745 Line to file requests, complaints, claims, suggestions, compliments, complaints, and requests for information on themes of our competition. Working Hours: Mondays to Fridays, from 8:00 a.m. to 4:00 p.m.
MAIN OFFICE PBX (571) 343 1111 Communicates with all areas of the institution
FAX (571) 286 1686 Operates as a Mail Reception Window. Operates 24 hours a day, 7 days a week. However, if delivered outside of the 8:30 a.m. to 4:00 p.m. schedule, it will be filed at 8:30 a.m. on the next business day.
CENTRAL CASH FACILITY PBX (571) 220 3700 Communicates with all areas of the institution located at the CASH CENTER FACILITY

 

Attention to Citizens lines
ECONOMIC INDICATORS AUDIO-RESPONSE
(571) 343 0999

Important News for IVR Users: The Audio-Response System for Economic Indicators has changed its menu.
Visit the new tree

CENTRAL SECURITIES DEPOSITORY (DCV) AND ELECTRONIC TRADING SYSTEM (SEN) AUDIO-RESPONSE (571) 343 0444  
FOREIGN EXCHANGE SUPPORT SECTION AUDIO-RESPONSE (571) 343 0799 Foreign Exchange Guidance Working Hours: Mondays to Fridays, from 8:15 a.m. to 4:15 p.m. Inquiries related to: international investment, clearing accounts, external indebtedness, imports, exports, logon to the SEC and computing topics related to foreign exchange forms or with management of the SEC.

AUDIO-RESPONSE FOR BANKING SERVICES IN FOREIGN CURRENCY (571) 343 1070  

AUDIO-RESPONSE FOR THE RESERVE FUND FOR THE STABILIZATION OF THE MORTGAGE PORTFOLIO (FRECH)

(571) 343 1525 Counseling services related to the transmission of files with information on FRECH coverage by credit institutions to the FRECH. Orientation available on working days between 8:00 a.m. to 5:00 p.m.
AUDIO-RESPONSE FOR ACCOUNTS PAYABLE AND PAYMENTS TO SUPPLIERS (571) 343 0998  
CUSTOMER ATTENTION CENTER OF THE GENERAL HUMAN RESOURCE MANAGEMENT OFFICE (571) 343 1595 Working hours: Mondays to Fridays from 8:30 a.m. to 4:30 p.m. (uninterrupted). See the information tree available here:
INFORMATICS SUPPORT CENTER (571) 343 1000 Services related to tech support of Banco de la República´s services. Working hours: Mondays to Fridays from 6:00 a.m. to 9:00 p.m.  
ELECTRONIC CLEARING SYSTEM (CEDEC) (571) 343 2353  

NATIONAL INTERBANK ELECTRONIC CLEARINGHOUSE (ACH-CENIT)

(571) 343 0577  

PORTFOLIO MANAGEMENT DEPARTMENT - INSTITUTIONAL CREDIT FROM BANCO DE LA REPÚBLICA

(571) 343 2200 Services related to exclusive housing loans to employees and pensioners of Banco de la República Working Hours: Mondays to Fridays, from 9:00 a.m. to 4:30 p.m.
FIMBRA (571) 343 2223 Y 343 2185  
  DEPOSIT ACCOUNTS SYSTEM (CUD) (571) 343 0353